Joseph Lee currently serves a dual role as Solution Area Leader and Business Unit (BU) Lead for Digital Operations at Rightpoint. With over 20 years of progressive experience in Information Technology and 10 years in the Managed Services space, he brings a deep understanding of clients’ business and technical requirements. As the BU Lead, Joseph is responsible for service delivery, client satisfaction, team management, and practice management. As a Solution Area Lead, Joseph is responsible for defining and developing Rightpoint’s Digital Operations (Managed Services) service offering through his understanding of market and technology trends.
Prior to his tenure at Rightpoint, Joseph was the Director of Managed Services at a Managed Services Provider in Chicagoland. He led a large practice with multi-tier cross-functional teams comprising a 24X7 Network Operations Centre, Service Desk, onsite/dispatch, technical account managers and professional services team.
As an Award-winning executive, Joseph has been recognised by MSPmentor.net as top executive, entrepreneur, expert, coach, and community leader within the Managed Services space. Joseph’s passion for Service Management has lead him to pursue advance certifications in the ITIL framework. Joseph applies his 17 years of progressive experience in IT, consulting and service management to building exceptional teams with a pragmatic approach and best-breed tools to delivery Rightpoint Managed Services.